Return Policy

General Return Guidelines

• Return Period: You have 60 days from the date of delivery to return most items. After 60 days, items are no longer eligible for return.
• Condition of Items: To be eligible for a return, the item must be in new, unused condition with all original packaging, parts, and accessories. Items that have been installed or used may not be eligible for return or may incur a restocking fee.
• Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to initiate a return.

Steps to Initiate a Return

1. Contact Customer Support

Before returning any item, please contact our Customer Service team via Live Chat, Online Support Ticket System, or call us at (888) 800-8050 to obtain a Return Merchandise Authorization (RMA) number.

2. Prepare the Item

Ensure the item is securely packaged in its original box with all accessories and manuals. Include the RMA number in or on the package.

3. Return Shipping

You are responsible for the return shipping costs unless the return is due to an error on Homery’s part (such as receiving the wrong item or a defective product). Shipping fees are non-refundable.

4. Inspection and Refund

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.

Return Eligibility and Exclusions

• Custom Orders: Custom-built or special-order items are non-refundable unless they arrive damaged or defective.
• Large Appliances: Large appliances that have been opened or used may incur a restocking fee of up to 10%. Items that have been installed cannot be returned unless they are defective or damaged.
• Clearance and Final Sale Items: Items marked as final sale or clearance cannot be returned.
• Damaged or Defective Products: If your product arrives damaged or defective, you must notify us within 48 hours of delivery. We will arrange for a replacement or refund and return shipping will be covered by Homery.

Non-returnable Items

• Custom-built products
• Final sale/clearance items
• Opened large appliances
• Installed items
• Gift cards

Exchanges and Restocking Fees

• If you wish to exchange an item, please contact our Customer Support Team. Exchanges are subject to availability. If the item is not available, we will process a refund or offer an alternative product.
• Large appliances that have been opened or used may incur a restocking fee of up to 10%. Unopened, new items have no restocking fee.

Refunds

• Refunds are processed within 7-10 business days once the returned item is received and inspected.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable.

Order Cancellation Policy

• At Homery, we understand that sometimes plans change, and you may need to cancel your order. Our Order Cancellation Policy outlines the steps you need to take to cancel your order and the conditions under which cancellations are accepted.