Help and FAQ

To create an account, simply click on the “Sign Up” button on the top-right corner of the homepage. Follow the prompts to enter your personal details, and you’ll be ready to start shopping.

If you’ve forgotten your password, click the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password.

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and receive updates on promotions and exclusive offers.

We offer several shipping options based on your location and needs:

• Curbside Delivery
• In-Home (Threshold) Delivery
• White-Glove Delivery, which includes unpacking and placement of the product.

Shipping times vary depending on the product’s availability and your location. Standard orders are typically processed within 1-2 business days. Delivery times can range from 3-7 business days for most locations.

Yes! Once your order is shipped, you will receive a tracking number via email. You can also log in to your Homery account to track your order.

Yes, all of our products come with manufacturer warranties, and we offer extended warranty options on most appliances for additional protection. Warranties typically cover parts and labor for a specified time.

Yes, all of our products come with manufacturer warranties, and we offer extended warranty options on most appliances for additional protection. Warranties typically cover parts and labor for a specified time.

We accept a wide variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• ACH Payments
• Wire Transfers
• Purchase Orders (for approved business accounts)
• Check Payments

At checkout, there will be a field to enter any discount or promotion codes you have. Enter the code and click “Apply” to see the updated total.

Yes! We offer wholesale pricing and business accounts for Pro Advantage members and bulk buyers. Contact our customer service team or sign up for a business account to get started.

We offer a 60-day return policy for most items, provided they are unused, in their original packaging, and in resellable condition. Custom orders and certain appliances may be subject to restocking fees.

To start a return, please contact our customer service team through the Online Support Ticket System or Live Chat. You’ll receive a return authorization number (RMA) and further instructions.

Refunds are processed within 7-10 business days once we receive and inspect the returned item. Refunds will be issued to your original payment method.

The Homery Pro Advantage Program is designed for business customers, including contractors, developers, and property managers. Members enjoy exclusive pricing, express service, dedicated account management, and other tailored solutions.

You can refer friends through the Homery Referral Program by sharing your unique referral link. For every successful referral, both you and your friend will earn rewards or discounts.