After Order Expectations
At Homery, we are dedicated to providing you with a smooth and enjoyable post-purchase experience. Here’s what you can expect after placing your order.
Order and shipping confirmation
Email Confirmation
- Details: You will receive an email confirmation with your details.
- Check Spam: Check your spam/junk folder if you don’t see it in your inbox
Shipping Notification
- Tracking: An email with tracking information will be sent once your order ships.
- Monitor: Track your shipment online via the carrier’s
Post-Delivery Support
Product Setup
- Manuals: Refer to the included manuals for setup instructions
- Support: Contact our customer support for any setup assistance
Satisfaction Follow-Up
- Feedback: We may reach out to you to ensure you are satisfied with your purchase
- Improvement: Provide feedback to help us improve ourselves
Product Registration
Important of Registration
Benefit: Registering your product ensures you receive important information updates and service reminders
Coverage: It also activates your warranty and can expedite any future claims.
How to Register
Online Registration: Visit our Product Registration Page
Details Needed: Provide your product’s model number, serial number, purchase date, and personal contact information.
Warranty Claims
Filing a Claim
Process: If you encounter any issues with your product, you can file a warranty claim.
Contact Us: Reach out to customer service at 888-800-8050 or support@homery.com
Information Required: Provide proof of purchase, product details, and a description of the issue
Finding Your Serial Number
Location: The serial number can typically be found on the product label or rating plate, which is usually located on the back, bottom, or inside of the product.
Manual Reference: Refer to your product manual for the exact location of the serial number.
Online Help: Visit our How to Find Your Serial Number page for detailed instructions and visual guides for various products.
Resolution
Assessment: Our team will assess whether the issue is covered under warranty.
Service: If covered, we will arrange for repair or replacement of the product.
Requesting Parts & Services
Requesting Parts
Availability: If you need replacement parts for your appliance, you can order them directly from our website.
Process: Visit our Parts Request page or contact customer support
Requesting Services
Contact Us: For any service requests, please reach out to our customer support team.
Details Needed: Provide your order number, product details, and a description of the issue.
Service Options: Our team will guide you through available service options, which may include in-home repairs or sending your product to a designated service center.
Contact Us
We’re Here for You
Got questions? Our customer care team is ready to assist with any inquiries you may have about products, services, or your order. Reach out today to get personalized advice and support.
Our Showroom:
Service Hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
Closed
Sunday
10:00 AM – 5:00 PM